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Hello , how can we help you?

Dear customer, if you have completed an order between 07:00 and 13:00 on November 11,
for about 48 hours you will not be able to see the information relating to your order in the My account / Track my order.
We would like to inform you that the order will still be processed and shipped to its destination.


Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
Otherwise you can contact us, or write us an e-mail.
One of our operators will answer you as soon as possible. Thank you

What can I buy with a KIKO gift card?

KIKO Gift Cards can be used to purchase any product (even discounted items) and/or paid service available in KIKO MILANO stores or online at

For online orders, you can also use them to pay the shipping costs.

They cannot be used to purchase an additional Gift Card. In the event of orders that contain both Gift Cards and products, you will only be able to use a Gift Card to pay for the products (online only).

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