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Hello , how can we help you?

Dear customer, if you have completed an order between 07:00 and 13:00 on November 11,
for about 48 hours you will not be able to see the information relating to your order in the My account / Track my order.
We would like to inform you that the order will still be processed and shipped to its destination.


Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
Otherwise you can contact us, or write us an e-mail.
One of our operators will answer you as soon as possible. Thank you

How can I find out the remaining balance and expiry date of a gift card?

Finding out the expiry date or remaining credit on a Gift Card is really easy!

Online: you can check the credit balance of your KIKO Gift Card in the designated section on the website (Check credit).

In stores: you can ask about the credit and expiry date of your KIKO Gift Card at the cash desk in all KIKO MILANO stores in Italy.

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