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Hello , how can we help you?

Dear customer, if you have completed an order between 07:00 and 13:00 on November 11,
for about 48 hours you will not be able to see the information relating to your order in the My account / Track my order.
We would like to inform you that the order will still be processed and shipped to its destination.


Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
Otherwise you can contact us, or write us an e-mail.
One of our operators will answer you as soon as possible. Thank you

What is meant by “annual spend”?

Annual spend refers to the total cost of purchases made in store and online at within the calendar year (1 January - 31 December).
For 2018, this period will be from 2 July 2018 to 31 December 2018, while for 2020, this will be from 1 January 2020 to 31 December 2020.

ALWAYS remember to identify yourself as a KIKO LOVE or ADORE customer by showing your QR Code or the e-mail received when you signed up for the loyalty program to the cashier. For online purchases at, be sure to log in to your account.

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