Hello , how can we help you?

Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
Otherwise you can contact us, or write us an e-mail.
One of our operators will answer you as soon as possible. Thank you


Due to the high volume of orders received, there may be some delays regarding shipping (3-4 days).
Our team is doing all they can to send each order off to you as soon as possible.
Thank you for your patience!

I’m having problems with my QR code at the cash desk; what can I do?

Scanning the QR code can be challenging in certain lighting conditions. To identify yourself to the cashier, you can: 

- increase the brightness of your device display to use your QR Code;
- communicate the e-mail address used to sign up to the loyalty program;
- show the cashier a printout of your QR Code, which can be downloaded from the “KIKO KISSES” area of your account on kikocosmetics.com;
- tell the cashier your Card ID, which is available on the app, in the “KIKO KISSES” area of the website, and in the registration confirmation e-mail received when you signed up to the KIKO KISSES loyalty program.

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