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I’m having problems with my QR code at the cash desk; what can I do?

Scanning the QR code can be challenging in certain lighting conditions. To identify yourself to the cashier, you can: 

- increase the brightness of your device display to use your QR Code;
- communicate the e-mail address used to sign up to the loyalty program;
- show the cashier a printout of your QR Code, which can be downloaded from the “KIKO KISSES” area of your account on;
- tell the cashier your Card ID, which is available on the app, in the “KIKO KISSES” area of the website, and in the registration confirmation e-mail received when you signed up to the KIKO KISSES loyalty program.

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