Skip to main content

Hello , how can we help you?

Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
Otherwise you can contact us, or write us an e-mail.
One of our operators will answer you as soon as possible. Thank you

πŸ”” Unfortunately, due to the high volumes of orders we are receiving in this period, we are sorry to inform you that your order may be delayed for 1 or 2 working days. Your purchases are very important to us and we are doing everything we can to deliver them to you as soon as possible. Stay up to date with your order’s status on our Track My Order page

πŸ”” We are currently experiencing problems processing online payment by credit card.
If you experience problems paying with your credit card, you are advised to report the matter to your card issuer. This inconvenience is due to the new payment verification and security regulations imposed by banks (PSD2 protocol).
We are still accepting other forms. To check which other methods of payment are available in your market, please click here.

How do I benefit from rewards as a KIKO KISSES customer in store?

To never miss out on a single KISSES point, always remember to show your QR Code, available on the KIKO app, to the cashier before completing the payment process. Alternatively, you can choose to: 

- communicate the e-mail address used to sign up to the loyalty program;
- show the cashier a printout of your QR Code, which can be downloaded from the “KIKO KISSES” area of your account on;
- tell the cashier your Card ID, which is available on the app, in the “KIKO KISSES” area of the website, and in the registration confirmation e-mail received when you signed up to the KIKO KISSES loyalty program.

Always remember to identify yourself as a KIKO LOVE or ADORE customer before completing your purchase: once complete, you will no longer be able to gain access to your points! 

Help us help you with targeted assistance