If you believe that points have not been credited to your account, please check the following:
In order to earn points on your purchases, you must always show your personal QR code or provide the code for in-store purchases. For online purchases instead, you must ALWAYS identity yourself as a KIKO Rewards customer before making payment, by logging in to your account on the KIKO website with the e-mail address used to register for the loyalty program. Otherwise, you lose your right to the corresponding points.
We would like to remind you that the speed at which points are credited to your account varies.