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One of our operators will answer you as soon as possible. Thank you!
🔔 Unfortunately, due to the high volumes of orders we are receiving in this period, we are sorry to inform you that your order may be delayed for 1 or 2 working days. Your purchases are very important to us and we are doing everything we can to deliver them to you as soon as possible. If you wish to track your order, please click here.
🔔 We are currently experiencing problems processing online payment by credit card.
If you experience problems paying with your credit card, you are advised to report the matter to your card issuer. This inconvenience is due to the new payment verification and security regulations imposed by banks (PSD2 protocol).
We are still accepting other forms. To check which other methods of payment are available in your market, please click here.
If you encounter a problem when attempting to track your shipment, please be aware that the lack of information may be due to one of the following reasons:
- a delay in the updating of tracking information. Sometimes, an intermediary courier is used in the initial shipping phase, meaning that the tracking information is not available on the website;
- the shipping method does not enable tracking.
If the expected delivery date for your order has elapsed, and the order details page does not display any tracking updates, we recommend waiting one or two days for the delivery of your parcel.