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Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
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One of our operators will answer you as soon as possible. Thank you!
🔔 Unfortunately, due to the high volumes of orders we are receiving in this period, we are sorry to inform you that your order may be delayed for 1 or 2 working days. Your purchases are very important to us and we are doing everything we can to deliver them to you as soon as possible. If you wish to track your order, please click here.
🔔 We are currently experiencing problems processing online payment by credit card.
If you experience problems paying with your credit card, you are advised to report the matter to your card issuer. This inconvenience is due to the new payment verification and security regulations imposed by banks (PSD2 protocol).
We are still accepting other forms. To check which other methods of payment are available in your market, please click here.
The majority of orders are delivered on time and without delay; however, sometimes the shipping status may read “delivered” when you have not actually received your parcel. In some cases, the courier charged with delivering your parcel will be able to provide further information on the shipping status.
If the tracking information indicates that the parcel has been delivered and you have not actually received it:
- If other people live with you at the same address, check that they have not taken receipt of the parcel or refused the delivery.
- If you live in an apartment block with a concierge service, check that the person in charge has not taken receipt of the parcel.
- Check that a card notifying the attempted delivery of your shipment has not been left in your letterbox. Follow the instructions on the card for further information on collection methods or additional delivery attempts.