KIKO MILANO is constantly committed to offering safe, high-quality products. However - albeit very rarely - some items may display small irregularities. If you think that you have purchased a faulty product in store, please visit the store of purchase, bringing both product and receipt with you. Our sales personnel will assess the defect and inform our Quality Control department of the problem. In the event that the product is deemed defective, our personnel will be happy to exchange the product for another item of the same value.