Skip to main content

Hello , how can we help you?

Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
Otherwise you can contact us, or write us an e-mail.
One of our operators will answer you as soon as possible. Thank you!


🔔 Unfortunately, due to the high volumes of orders we are receiving in this period, we are sorry to inform you that your order may be delayed for 1 or 2 working days. Your purchases are very important to us and we are doing everything we can to deliver them to you as soon as possible. If you wish to track your order, please click here

🔔 We are currently experiencing problems processing online payment by credit card.
If you experience problems paying with your credit card, you are advised to report the matter to your card issuer. This inconvenience is due to the new payment verification and security regulations imposed by banks (PSD2 protocol).
We are still accepting other forms. To check which other methods of payment are available in your market, please click here.

How can I use cosmetic products safely?

To safely use your cosmetics, we recommend observing the following indications:

  • Always thoroughly wash hands before applying cosmetics.
  • Ensure that all applicators are clean before using them: it is good practice to wash and replace brushes and sponges at least once a week;
  • Each cosmetic product is intended for personal use: sharing products may lead to the transmission of infections.
  •  In particular, always use clean applicators and try products on the back of your hand when testing products in store.
  • Always securely replace container lids/caps immediately after use.
  • Keep cosmetic products away from sources of heat and direct sunlight: light and heat may reduce the effectiveness of the preservatives.
  • Do not leave cosmetics in the car, the external temperatures may compromise the integrity of the product.
  • Do not use cosmetics if you are suffering from conjunctivitis.
  • Remove products from the skin if you suspect that they have caused irritation of any kind.
  • Do not add water or other diluents to any cosmetic product, unless the label expressly states this. The addition of non-indicated ingredients could contaminate the product with bacteria and dilute the preservatives, reducing the level of protection from bacteria.
  • Do not add acetone or other solvents to nail polishes, since this may cause the separation of the formula or unknown reactions.
  • Dispose of products if the colour, consistency or smell change.
  • Do not apply products to the eye contour unless they are expressly indicated for use in this delicate area.
  • Pay attention not to scratch the cornea when using mascara wands. Should this happen, do not take the situation lightly as it could lead to an infection and corneal ulcers. Put simply, mascara should be applied calmly and not in the car, on the bus, train, plane etc.
  • When sleeping, mascara may get into the eye and cause itching and redness. Always ensure that you have fully removed make-up before going to bed.

Help us help you with targeted assistance