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It's Black Friday!
Due to the high volume of orders received for Black Friday, there may be some delays regarding shipping and there may be a short delay with the reception of orders' confirmation emails.
Our team is doing all they can to send each order off to you as soon as possible.
Thank you for your patience!

Hello , how can we help you?
Back to Returns and Refunds

I have purchased a faulty / damaged product in a KIKO MILANO store; what should I do?

KIKO MILANO is constantly committed to offering safe, high-quality products. However - albeit very rarely - some items may display small irregularities. If you think that you have purchased a faulty product in store, please visit the store of purchase, bringing both product and receipt with you. Our sales personnel will assess the defect and inform our Quality Control department of the problem. In the event that the product is deemed defective, our personnel will be happy to exchange the product for another item of the same value.

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