1. Will my order be delayed?
Due to high volumes and distancing requirements resulting in reduced staffing, we are currently experiencing delays of 4-5 days.
If you want to track your order’s status, you can do so by either logging into My Account if you are already registered or inserting your order number and email address on our Track Your Order page.
2. Are you accepting online returns?
We are still accepting returns for online orders as per our standard policy.
If you would like to return an item ordered online, you can refer to the Returns and Refunds page on our Help Center.
3. What do you do with returned items?
Returned items are destroyed to ensure safety. While we actively believe in and work on sustainability, we must first ensure our customers’ health and welfare.
4. Is it safe to receive an order?
Our logistics partners are taking all regulated precautions to ensure the health and safety of employees and customers, including following distancing guidelines and ensuring proper sanitization.
Please also refer to the World Health Organization website for information on Coronavirus.
If you placed an order on our online shop before 19 March 2020, you can monitor the deliver time through the tracking number of the courier that was sent to you.
If you made an order on our online shop on or after 7 April 2020, please note that deliveries may be subject to delays to allow shipping companies to prioritise the delivery of essential goods in accordance with current legislation.
The right of withdrawal has been extended until further notice, with regard to the re-opening of non-essential services determined by each individual state.