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Frequently Asked Questions

Prices, Promotions and Discount codes

  • I HAVE A PROMOTIONAL CODE. HOW DO I USE IT?

    To use a promotional code, type it into the Shopping Bag page.
    If your code is correct, the amount and/or content of the Shopping Bag will be recalculated based on the promotion applied.

  • THE CODE I TYPED IS NOT VALID. WHY?

    Each promotional code has specific rules regarding its use, such as the validity period, the minimum amount of the order, or the type of products purchased and the fact that it cannot be combined with other promotional codes.
    The codes are case sensitive so we recommend copying and pasting voucher codes to guarantee that the code is accepted.

  • DOES THE DISCOUNT CODE APPLY TO SHIPPING FEES?

    No, promotional codes which entitle you to a discount are applied only to the amount of the products and do not include the shipping costs.

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