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KIKO MILANO CUSTOMER SERVICE

KIKO MILANO CUSTOMER SERVICE

KIKO MILANO's Email Customer Service is always available: we literally never sleep!

For the fastest and most accurate response please do the following:
To track your order click here or send us an email with “Where is my order?” in the subject line and the order number in the body of the email. We will get back to you in less than 2 business days. Please DO NOT call us as we won’t be able to further assist you.

If you have received a damaged item please send us a picture of the damaged product: subject “Damaged Order” and the item name along with the order number in the body of email. You can learn more here. We will get back to you in less than 2 business days. Please DO NOT call us as we won’t be able to further assist you.

Return can be initiated via your shipping confirmation email by clicking on “Start Return”. If you have further questions please send us and email with subject “I want to return my order” and make sure to include the order number in the body of the email. Alternatively click here. We will get back to you in less than 2 business days. Please DO NOT call us as we won’t be able to further assist you.

If you have a question about a refund please send us an email with “Where is my refund?” in the subject line and the order number in the body of the email. We will get back to you in less than 2 business days. Please DO NOT call us as we won’t be able to further assist you.

If you wish to share your experience at one of our Stores please send us an email. If needed we will get back to you in less than 2 business days.

Emails will be answered:
5 days a week: MON-FRI: 9:00am to 5:30pm EST
Our email for orders placed on the American Website.
customercare-us@kiko-us.zendesk.com
You can also find answers to frequently asked questions here.

If you believe you are having issues with your credit card please send an email to info-us@kikocosmetics.com

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